Help with locked or limited account

Last updated 1/11/2025

Locked account

If your account is locked, it means we've detected unusual activity and need to verify your identity.

Common reasons for account locks:

• Multiple failed login attempts

• Login from an unrecognized device or location

• Suspicious activity detected by our security systems

How to unlock your account:

1. Go to the Swivvia login page

2. Enter your email address

3. Click "Unlock Account" when prompted

4. Verify your identity through email or phone

5. Create a new password if requested

Limited account

A limited account has reduced functionality while we review potential violations.

What you can still do:

• View your feed and messages

• Edit your profile

• Download your data

What's restricted:

• Posting new content

• Sending new messages

• Following new accounts

How to resolve:

1. Check your email for details about the limitation

2. Follow the instructions to verify your identity

3. Wait for our review team to process your case (1-3 business days)

Prevention tips

• Enable two-factor authentication

• Use a strong, unique password

• Don't share your login credentials

• Keep your contact information up to date