Troubleshooting mobile issues

Last updated 1/11/2025

Common issues and solutions

App won't open

1. Force close the app and try again

2. Restart your device

3. Check for app updates

4. Clear app cache and data

5. Reinstall the app

Can't log in

1. Check your internet connection

2. Verify your email and password

3. Try "Forgot Password" to reset

4. Check if your account is locked

5. Contact support if issues persist

Notifications not working

1. Check notification settings in the app

2. Check device notification settings

3. Ensure battery saver isn't blocking notifications

4. Check Do Not Disturb settings

5. Reinstall the app if needed

Photos/videos won't upload

1. Check your internet connection speed

2. Ensure camera permissions are granted

3. Check file size limits (15MB photos, 500MB videos)

4. Try a different file format

5. Clear app cache and try again

App running slowly

1. Close other background apps

2. Clear Swivvia app cache

3. Check available storage space

4. Update the app and your OS

5. Restart your device

Battery drain

1. Disable background app refresh

2. Reduce notification frequency

3. Disable auto-play videos

4. Use dark mode to save battery (OLED screens)

5. Limit location services for Swivvia

Contact support

If none of the above solutions work:

• In-app: Settings > Help > Contact Support

• Email: support@swivvia.com

• Include your device model and OS version when reporting issues